UGO trade s.r.o. with more than 60 shops in Czechia and 11 in Slovakia was searching the market for a
POS solutionfor its salad bars and freshbars that wouldbe intuitive and user-friendly, would accelerate
the sales process and allowing central management of both the company's own shops and franchise
shops. The company set itself the following goals:
accelerate theprocess of completing a cash transaction– ideally in less than 10 clicks
improve the oversight over personnel in the shops
centrally manage the entire network in both countries and have a perfect overview of shops and sales while alsobeing able to manage each shop individually
use a clearer, more intuitive food menu at the cash register
more effectively manage price exceptions for goods
link upsell goods to a specific product
clarify management of gift cards
introduce EDI communication and import of electronic orders
consolidate all sales data from the entire sales network in a central SAP system
FASTER SERVING OF THE CUSTOMER
CLICKS ON AVERAGE TO PROCESS A CUSTOMER
MORE EFFICIENT USE OF THE CASH DESK SPACE
The new solution had to ensure smooth
running of the entire network of shops,
allow its centralised management and
enable future development and expansion.
The POS NG solution covers the sales needs for both
aspects of UGO: its freshbars and its salad bars. The
following systems are currently in full use: the latest POS NG
system, the NG logistics client, TPOMM central system,
interface for SAP. The implemented solution fulfilled the
goals of the project and is prepared to continuously support
the trends of modern retail for the future.
The story of the implementation
The collaboration involved consultants for
the SAP system, who participated in
interfacing data between the Kofola/UGO
central ERP system and the POSNG system,
and also involved a website contractor who
integrated customer data.
Collaboration on the POS NG project was extensive; the
project was very demanding for all parties involved not only
due to personnel changes in the realisation teams, but also
due to demands on new features in the POS NG system that
were not originally planned and emerged only over the
course of the realisation process due to newly arising needs.
The work took place in an atmosphere of mutual respect
between both realisation teams, who managed to resolve
complex technical and operational situations and find
solutions despite the complicated situation on the market
caused by the COVID-19pandemic.
Improving the UGO headquarters' oversight over all processes in shops centralisation of prices and promotional events
Central overview of sales in both the company's own shops and in franchise shops in Czechia and Slovakia
Logistical operations and their precise execution, adherence to daily processes resulting in a major reduction in inventory differences
Oversight over processes when serving a customer: quality of the service, quality of the assortment, how quickly a customer is served – intuitive food menu significantly accelerated the sale process
Consolidation of data from all shops in a central SAP system and their evaluation by SAP – BW tools
System open to new marketing challenges in the fast food and healthy food sector
The client's expectations were met; the system went live and fully replaced the original solution.
“The new point-of-sale system brought clarity and simplicity to our sales process. On one hand, it allows
On the other hand, we are able to serve our customers much faster and offer them more healthy products
over the course of the shopping process.”
AT THEPOINT OFSALE
NG Retail s.r.o.
NG Retail s.r.o is a young company building on a 30-year tradition of supplying
specialised software solutions for retail. Thanks to a team of
experienced senior consultants, the company aims to bring
existing and future clients user-friendly solutions that are tailormade for their business, help accelerate its running and grow it
further so that it is ready for any changes that come hand-inhand with modern retail. Its latest product is the POS NG cash
register, which is currently the most modern solution of its kind on
the market and is capable of serving both the non-food segment
(fashion, toys, sports, tobacco...) as well as the fast food sector.
UGO trade s.r.o.
UGO is a Czech company founded in 2005. In 2012, the whole
network ofUGO bars was acquiredby Kofola ČeskoSlovensko a. s.,
which later merged it with the Mangaloo network of freshbars and
salad bars it acquiredin 2014.
The company currently runs more than 60 shops in Czechia and 11
in Slovakia and aims to expand the network even further. UGO
offers food and drinks based on fresh fruit and vegetables. Its
assortment also changes with the season. This healthy concept
helps maintain a natural balance not only in diet, but also in lifestyle,
and is very popular among all age groups.