References

“The new loyalty system has allowed us to simplify the registration process for our customers while also making it much easier and more convenient for customers to acquire mobile cards for their smartphones without the need to download an application. What we see as the main benefit is the ability to communicate and analyse the behaviour of our customers not only in e-commerce but also in shops. The air&me platform also allowed us to better motivate our employees and reward them.”

“The new point-of-sale system brought clarity and simplicity to our sales process. On the one hand, it allows us to perform all logistical operations accurately, eliminating losses previously caused by inventory differences. On the other, we are able to serve our customers much faster and offer them additional healthy products over the course of the shopping process.”

“The new e-shop gives us the ability to quickly and sensitively react to the situation on the market and work flexibly with our range of products. We are able to immediately implement both our own marketing events and campaigns, as well as special offers introduced by our partners, such as Marianne Days. We are very satisfied with the functioning of the e-shop overall and plan to expand it even further. We are also very satisfied with the level of support for the solution itself.”

“MyRetail brought clarity into the process of handling catering orders, allowing us to quickly serve and satisfy our customers. At the same time, the solution simplifies and accelerates the work of our on-board personnel, not to mention the greatest benefit of providing a comprehensive overview of stock in each train, which then allows better planning and management.”

“The new YESPASS e-shop and loyalty club is a major change for ROSA market s.r.o. in the way we approach and communicate with our customers. We are now able to analyse the shopping behaviour of our customers, which allows us to actively approach them, send them targeted offers or information, while also enabling customers to reap the benefits of our loyalty programme when making purchases from our partners."

„Digital cards in the mobile wallet allow us to target a larger group of customers, communicate with them directly and immediately, inform them about marketing events and their current balance on the loyalty account, and offer them other benefits based on their loyalty level, including discount coupons generated based on their purchases. These coupons are an omnichannel tool, usable in both brick-and-mortar shops and on the e-shop."

“The B2B portal significantly simplified and clarified the work of our dealers. It also greatly sped up communication with partners, as both sides now have immediate access to information about the order status and can edit it as needed. A major bonus is also the ability to copy over the content of existing orders to even further speed up the process. We plan to develop the B2B portal further and expand it with new features.”

"POS NG and its integration with a modern e-shop and loyalty programme allows us to offer a better customer service through the highly topical omnichannel approach. Direct connection to SAP enables centralised management of the goods catalogue, pricing, precise management of stock and automatic accounting of sales. From the perspective of IT, the homogeneity of the software in all stores across 4 countries is a major advantage. We can now develop and deploy modifications across all shops and countries at the same time. Any new features of the system will thus be easily accessible simultaneously everywhere.”

"The new shop management system is a vital tool for us, allowing us to communicate quickly and clearly with regional managers and the shops themselves. The assignment, control and evaluation of tasks have become much more efficient and transparent. Moreover, being able to convey up-to-date information to shops in an easy-to-understand graphic form to let them know how they perform in meeting their marketing and sales goals is a great asset."

"Stocktaking using NG PDA enables improved and faster loading/scanning of goods. If needed, goods can be searched for quickly and easily using either fulltext searching or EAN. Online communication makes transferring files faster and there's no need to connect the PDA to a sale terminal by a cable, which would limit the customer. We also appreciate the compactness and ability to charge the PDA via a classic USB cable.”

"The new POS NG system meets our demands particularly through its user-friendliness for the staff and ability to provide key information for the management of sales and the operational control of shops. Through the use of modern technologies and central management, we now have a solution that allows us to further scale the system, quickly respond to new trends in retail and expand abroad."

“The new POS NG system met all our expectations, particularly in terms of user comfort, clarity and simplicity of sale. The terminal is easy to understand and training staff in its use takes very little time. Thanks to the use of modern technologies and central management of the shop network, we have all the necessary information immediately on hand and working with the customer in the shop has become much simpler, as has the process of recording complaints. The POS NG solution and the air&me platform give us the room we need to further develop and grow both the system and the retail network.”

“Implementing a new loyalty system – after the implementation of the new POS NG terminals and a new e-shop – was another inevitable step which enables our growing omnichannel to approach the customer more professionally. It is very important for us to have all customer data and contact information in one centralised place – the target is to achieve this across 7 countries. We plan to grow the system further and fully capitalise on its potential.”

"For CBA CZ Cooperative, the creation of a customer zone and the launch of a loyalty club and digital loyalty cards called BIM CARD is an important step towards active communication with the customer, the benefit is the immediate creation of digital loyalty cards upon registration and their central management. Thanks to segmentation in air&me, we are able to address customers by address, send targeted offers and discount vouchers. Active work and communication constantly bring us new members of the loyalty club."

"Segmentation of customers on the basis of their purchases and data analysis enables us to provide active focused communication linked to targeted addressing in the form of purchase incentives and newsletters. Digital loyalty cards are a big change and an important upgrade to the existing loyalty club.”

"The new POS NG cash register brings the operator a better overview, ease of use, and the customer the opportunity to learn more information discreetly... Thanks to the use of modern technologies, we have a solution that allows us to further develop the system, e.g. integrate it into a new e-shop. The solution streamlines the work of our IT team. Thanks to the central management and monitoring of the checkout solution, we have important information about the stores immediately available."