“The new loyalty system has allowed us to simplify the registration process for our customers while also making it much easier and more convenient for customers to acquire mobile cards for their smartphones without the need to download an application. What we see as the main benefit is the ability to communicate and analyse the behaviour of our customers not only in e-commerce but also in shops. The air&me platform also allowed us to better motivate our employees and reward them.”

“The new point-of-sale system brought clarity and simplicity to our sales process. On the one hand, it allows us to perform all logistical operations accurately, eliminating losses previously caused by inventory differences. On the other, we are able to serve our customers much faster and offer them additional healthy products over the course of the shopping process.”

“The new e-shop gives us the ability to quickly and sensitively react to the situation on the market and work flexibly with our range of products. We are able to immediately implement both our own marketing events and campaigns, as well as special offers introduced by our partners, such as Marianne Days. We are very satisfied with the functioning of the e-shop overall and plan to expand it even further. We are also very satisfied with the level of support for the solution itself.”

“MyRetail brought clarity into the process of handling catering orders, allowing us to quickly serve and satisfy our customers. At the same time, the solution simplifies and accelerates the work of our on-board personnel, not to mention the greatest benefit of providing a comprehensive overview of stock in each train, which then allows better planning and management.”

“The new YESPASS e-shop and loyalty club is a major change for ROSA market s.r.o. in the way we approach and communicate with our customers. We are now able to analyse the shopping behaviour of our customers, which allows us to actively approach them, send them targeted offers or information, while also enabling customers to reap the benefits of our loyalty programme when making purchases from our partners."

„Digital cards in the mobile wallet allow us to target a larger group of customers, communicate with them directly and immediately, inform them about marketing events and their current balance on the loyalty account, and offer them other benefits based on their loyalty level, including discount coupons generated based on their purchases. These coupons are an omnichannel tool, usable in both brick-and-mortar shops and on the e-shop.”