“The new loyalty system has allowed us to simplify the registration process for our customers while also making it much easier and more convenient for customers to acquire mobile cards for their smartphones without the need to download an application. What we see as the main benefit is the ability to communicate and analyse the behaviour of our customers not only in e-commerce but also in shops. The air&me platform also allowed us to better motivate our employees and reward them.”

“The new point-of-sale system brought clarity and simplicity to our sales process. On the one hand, it allows us to perform all logistical operations accurately, eliminating losses previously caused by inventory differences. On the other, we are able to serve our customers much faster and offer them additional healthy products over the course of the shopping process.”

“The new e-shop gives us the ability to quickly and sensitively react to the situation on the market and work flexibly with our range of products. We are able to immediately implement both our own marketing events and campaigns, as well as special offers introduced by our partners, such as Marianne Days. We are very satisfied with the functioning of the e-shop overall and plan to expand it even further. We are also very satisfied with the level of support for the solution itself.”

“MyRetail brought clarity into the process of handling catering orders, allowing us to quickly serve and satisfy our customers. At the same time, the solution simplifies and accelerates the work of our on-board personnel, not to mention the greatest benefit of providing a comprehensive overview of stock in each train, which then allows better planning and management.”

“The new YESPASS e-shop and loyalty club is a major change for ROSA market s.r.o. in the way we approach and communicate with our customers. We are now able to analyse the shopping behaviour of our customers, which allows us to actively approach them, send them targeted offers or information, while also enabling customers to reap the benefits of our loyalty programme when making purchases from our partners."

„Digital cards in the mobile wallet allow us to target a larger group of customers, communicate with them directly and immediately, inform them about marketing events and their current balance on the loyalty account, and offer them other benefits based on their loyalty level, including discount coupons generated based on their purchases. These coupons are an omnichannel tool, usable in both brick-and-mortar shops and on the e-shop.”

“The B2B portal significantly simplified and clarified the work of our dealers. It also greatly sped up communication with partners, as both sides now have immediate access to information about the order status and can edit it as needed. A major bonus is also the ability to copy over the content of existing orders to even further speed up the process. We plan to develop the B2B portal further and expand it with new features.”

"POS NG and its integration with a modern e-shop and loyalty programme allows us to offer a better customer service through the highly topical omnichannel approach. Direct connection to SAP enables centralised management of the goods catalogue, pricing, precise management of stock and automatic accounting of sales. From the perspective of IT, the homogeneity of the software in all stores across 4 countries is a major advantage. We can now develop and deploy modifications across all shops and countries at the same time. Any new features of the system will thus be easily accessible simultaneously everywhere.”